ac567 Privacy Policy

Introduction

ac567 ("we", "us", "our", "the Platform") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Policy applies to all users of the ac567 website at https://ac567.app and all associated services accessible through it. By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, you should not use the Platform. This policy should be read alongside our Terms and Conditions, which govern your use of the Platform.

Information We Collect

We collect personal data from you when you register an account, make deposits or withdrawals, use our gaming services, or contact our support team. The categories of personal data we may collect include the following:

• Identity data: full name, date of birth, gender, nationality, copies of government-issued identification documents submitted during KYC verification.
• Contact data: email address, mobile phone number, and physical address (city, district, and division within Bangladesh where provided).
• Financial data: deposit and withdrawal transaction records, payment method identifiers (such as the mobile wallet number associated with your bKash, Nagad, or Rocket account), and account balance history.
• Technical data: IP address, device type, operating system, browser type and version, time zone setting, browser plug-in types and versions, and other technology identifiers on the devices you use to access the Platform.
• Usage data: information about how you use the Platform, including pages visited, games played, bet amounts and outcomes, session duration, click patterns, and navigation paths through the site.
• Communication data: records of correspondence between you and ac567's support team, including email threads, chat transcripts, and any documents or screenshots you share with us during a support interaction.

We may also collect aggregated and anonymised data (for example, statistical data about how users interact with the Platform) that does not directly identify any individual. This anonymised data is not subject to this Privacy Policy and may be used by ac567 for product improvement, analytics, and business reporting purposes.

How ac567 Protects Your Privacy

How We Use Your Information

ac567 processes your personal data only for specific, identified purposes. We will not use your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are as follows:

• Account management: to create and manage your ac567 account, verify your identity, process your deposits and withdrawals, and provide you with access to the full range of gaming services on the Platform.
• Legal and regulatory compliance: to comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and age verification legal obligations, including responding to lawful requests from law enforcement authorities.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and any other activity that violates these Terms or applicable law.
• Service improvement: to analyse how users interact with the Platform in order to improve functionality, game selection, user experience, and the overall quality of the ac567 service.
• Customer support: to respond to your queries, complaints, and support requests, and to maintain records of our correspondence with you for quality assurance and training purposes.
• Responsible gaming: to monitor your gaming activity for indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion arrangements you have requested, and to fulfil ac567's responsible gaming obligations.

Legal Basis for Processing

We are required to identify a valid legal basis for processing your personal data. Depending on the purpose of processing, ac567 relies on one or more of the following legal bases:

• Contract performance: processing that is necessary for the performance of the contract between you and ac567 — i.e., operating your account, processing transactions, and providing the gaming service you have signed up for.
• Legal obligation: processing that is necessary for ac567 to comply with a legal obligation — for example, retaining transaction records for AML compliance, or responding to a verified law enforcement request.
• Legitimate interests: processing that is necessary for ac567's legitimate interests in operating a secure, fair, and commercially viable gaming platform — for example, fraud detection, service analytics, and responsible gaming monitoring — provided that these interests are not overridden by your rights and interests.
• Consent: where you have given ac567 express consent to process your data for a specific purpose — for example, receiving promotional communications. You may withdraw consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

ac567 does not sell your personal data. We may, however, share your personal data with selected third parties where it is necessary for the purposes described in this Privacy Policy, and only on the basis of one of the lawful grounds identified above. The third parties with whom we may share your data include the following categories:

• Payment service providers: local mobile payment processors (including bKash, Nagad, Rocket, and Upay) and bank payment processors. These providers receive only the minimum data required to complete a transaction — typically a mobile number or bank account reference — and are bound by strict data protection obligations.
• Identity verification providers: third-party KYC service providers who assist ac567 in verifying your identity documents and confirming your age and eligibility. These providers are certified and operate under strict confidentiality agreements.
• Game software providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised game session data (e.g., bet amounts, game outcomes) as part of their platform integration. They do not receive your name, contact details, or financial account information.
• Law enforcement and regulatory authorities: where we are required by law or a valid court order to disclose your personal data to a governmental, regulatory, or law enforcement authority, we will do so. Where permitted by law, we will notify you of such a disclosure.

Payment Data and Financial Information

When you make a deposit or request a withdrawal on ac567, your payment transaction is processed by the relevant payment service provider (for example, bKash, Nagad, or Rocket). ac567 does not store your full mobile wallet PIN, card number, or bank account password. We store only the minimum reference information required to reconcile your transaction — typically your registered mobile number and a transaction reference code generated by the payment provider.

All financial transaction data retained by ac567 is stored in encrypted form. Transaction records are retained for a minimum of 5 years in order to meet our anti-money laundering (AML) legal obligations. After the mandatory retention period, transaction records are securely deleted or anonymised.

Cookies and Tracking Technologies

ac567 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and prevent fraud. A cookie is a small text file placed on your device when you visit a website. Cookies do not give us access to your device and cannot be used to identify you personally unless combined with other data you have provided to us.

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that store your language and display preferences. These cannot be disabled without breaking Platform functionality.
• Analytics cookies: used to collect anonymised information about how visitors use the Platform. This data helps ac567 improve the site's structure, content, and game selection. Analytics cookies do not collect any information that directly identifies you.
• Fraud-prevention cookies: used to identify unusual activity patterns that may indicate fraudulent use of the Platform, including account sharing, automated access, or suspicious betting patterns.
• Preference cookies: used to remember your settings and preferences on the Platform — for example, your preferred language and display options — so that you do not need to re-enter them each time you visit.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse some or all cookies, or to alert you when a cookie is being sent. Please be aware that disabling essential cookies may affect the functionality of the Platform and prevent you from accessing certain features, including your account.

Data Retention

ac567 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention periods applicable to different categories of data are as follows: account data and identity documents are retained for the duration of the account and for a minimum of 5 years after account closure; financial transaction records are retained for a minimum of 5 years to satisfy AML legal requirements; communication and support records are retained for 2 years from the date of last interaction.

When personal data is no longer required and there is no legal basis for continuing to hold it, ac567 will either securely delete the data or anonymise it so that it can no longer be linked to any identifiable individual. Anonymised data may be retained indefinitely for statistical and business analysis purposes.

Your Privacy Rights

As a user of the ac567 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 5 business days during Bangladesh Standard Time (BST, UTC+6) business hours.

• Right of access: you have the right to request a copy of the personal data that ac567 holds about you. We will provide this in a structured, commonly used, machine-readable format within 5 business days of receiving a valid request.
• Right to rectification: if you believe that personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Requests to update account information should be submitted to [email protected].
• Right to erasure (right to be forgotten): you have the right to request that ac567 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it.
• Right to restrict processing: you have the right to request that ac567 temporarily suspend its processing of your personal data — for example, while you contest the accuracy of the data or while a complaint is being investigated.
• Right to data portability: you have the right to receive a copy of the personal data that you have provided to ac567 in a structured, commonly used, and machine-readable format, and to request that we transmit this data directly to another controller where technically feasible.
• Right to object: you have the right to object to ac567's processing of your personal data where we rely on legitimate interests as the legal basis. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise any of the above rights, please send a written request to [email protected], clearly stating which right you wish to exercise and providing sufficient information to allow us to verify your identity before processing the request. ac567 will not charge a fee for processing data subject access requests except in cases of manifestly unfounded or excessive requests.

Data Security

ac567 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, encryption of sensitive data stored on our servers, access controls restricting data access to authorised personnel only, regular security audits and penetration testing, and secure backup procedures.

While ac567 takes all reasonable steps to protect your data, no data transmission over the internet or storage system can be guaranteed as completely secure. If you have reason to believe that your account has been compromised or that your personal data has been accessed without authorisation, please contact us immediately at [email protected].

Children's Privacy and the 21+ Requirement

ac567 is strictly an adult-only platform for users aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not use the Platform or provide any personal data to ac567. If ac567 discovers that it has inadvertently collected personal data from an individual under 21, we will delete that data immediately and close the associated account without refund of any balance.

Changes to This Privacy Policy

ac567 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered users by email to the address on their account and will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Platform after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the Platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that ac567 holds about you, please contact our support team in writing. All privacy-related correspondence should be in English. We aim to respond to all privacy enquiries within 2 business days during Bangladesh Standard Time (BST, UTC+6) business hours.